Refund policy

Return & Refund Policy

Hire Orders

• Refunds are not available once your order is completed or the hire has left our premises.

• Cancellations less than 48 hours before pick-up/ postage incur a 20% fee.

• Cancellations less than 12 hours before pick-up/postage incur a 50% fee.

• Please contact us directly to cancel or discuss your hire.

Purchases

• Change-of-mind returns are not accepted.

• If a product is faulty, damaged, or not as described, we will happily organise a replacement or refund in line with your rights under Australian Consumer Law.

• For shipped returns, return shipping costs are the responsibility of the customer unless the item is faulty.

• Please contact us directly to arrange a return or refund.

Need help?

Reach out to our team—we’re happy to assist with any questions about your order.